Privacy Policy

What we collect

When you submit our account review form or contact us, we collect the information you provide: name, company, email, phone, and the details of the receivable you describe. If you place consumer accounts, information about your debtors is handled per the engagement agreement and applicable law, including the FDCPA, the Texas Debt Collection Act (Fin. Code Ch. 392), and (where credit reporting is used) the FCRA. We also collect standard analytics data (pages visited, approximate location, device and browser type) through cookies and similar technologies, including Google Analytics.

How we use it

We use your information to respond to your inquiry, evaluate and provide collection services, communicate with you about your account, operate and improve this website, and comply with legal obligations. By submitting the form and checking the consent box, you agree to be contacted about your inquiry by phone or email.

Sharing

Information is shared with [Debt Collection Agency] as the operator of this site and provider of the services, and with service providers who support our operations (hosting, email delivery, analytics, form processing) under confidentiality obligations. Where recovery work requires it and you engage us, relevant account information may be shared with attorneys, sureties, or other parties involved in the recovery. We do not sell your personal information.

Retention & security

We retain inquiry information for as long as needed to serve you and meet legal and business requirements, then delete or anonymize it. We use commercially reasonable safeguards; no internet transmission is perfectly secure.

Cookies & analytics

You can control cookies through your browser settings. Disabling them may affect site functionality. Analytics providers process data under their own privacy policies.

Your choices

To access, correct, or delete your information, or to opt out of communications, email info@austindebtcollection.com. Residents of certain jurisdictions may have additional rights under applicable law; we honor verified requests as required.

Other

This site is intended for business (B2B) use and not directed at children. Linked third-party sites have their own policies. We may update this policy; the effective date above reflects the current version. Questions: info@austindebtcollection.com.